Frequently Asked Questions
Orders
Once an order is placed, it is usually dispatched within 48 hours. The length of delivery depends on the location. Within Lagos, you will get it between 3-5 working days. Outside of Lagos & international shipping, it takes 5-7 working days.
We operate a ‘No Refund’ return policy, but you can get an item exchanged within 3 days of receipt. Please see our Shipping & Returns page for full shipping info.
Please send an email to info@neematai.com, and someone from the team will respond to you as soon as possible.
If you haven't received your order within the time stipulated, please send an email to info@neematai.com, and we will get back to you.
Our accessories are hand-dyed and 100% silk. All accessories should be dry-cleaned only.
Because of the nature of the dye processes, colours and pattern variations are to be expected and celebrated. This is why we love our product: no two items are exactly alike, and each item has been lovingly and carefully made from start to finish by an entire community of specialised artisans.
Absolutely! We love creating bespoke and cool colour combination accessories for you. Please contact us at info@neematai.com
Shipping and Delivery
Yes, anywhere in the world! Please see our Shipping & Returns page for full shipping info.
Every country has different customs and duty policies. Please check with your local customs in your country to confirm if duty payments will be required. The customer bears the cost of duty in the country where the goods are received.
We currently do not offer in-store pickup.
Yes, we do! Please e-mail us at info@neematai.com if you’d like to stock up on our hand-made accessories.
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Gifting
Your purchases are delivered in a terracotta structured bag with ribbon, so it makes for a perfect gift.Â
If you're giving an accessory as a gift, you can leave a note for the recipient in the "Order Notes" box when you check out. We will handwrite the message and send it.
Payments and Security
You can only pay for your purchases with a credit or charge card. Simply enter your credit card or debit card number, its expiry date and its card verification number on the relevant page.Â
The safety of your information is our utmost priority. Neema Tai does not store customer credit card information. Information is not shared or traded with third parties.
Neema Tai Atelier has implemented security measures to protect the personal information you provide against unauthorised access and use. Please be aware, however, that no data transmission over the Internet is 100% secure, and any information disclosed online can potentially be collected and used by persons other than the intended recipient.
Customer Account
You need an account to access your information at any time from all your devices as well as: Go to your cart, manage your address book and preferred store location, request an exchange, manage your order history and download the related invoices, update your personal data etc.
However, if you prefer not to create an account or have us store the above-mentioned information, you can also do your shopping as a guest.
Click "My account", then click "Forgotten your password?". After entering the email address linked to your account, an email will be sent to you, allowing you to reset your password.
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